ATC Alarm Monitoring Support & Maintenance

The PAMS Team takes pride in delivering systems that are 100% developed and supported by our dedicated team in the UK. From the initial design and construction to installation and ongoing support, every step of your project is overseen by our expert engineers. This hands-on approach ensures that your system is tailored precisely to your needs and performs at its best from day one.

One of the unique benefits of choosing PAMS is the continuity of care you'll receive. The same engineers who develop your system will be directly involved in its installation and setup, ensuring a seamless transition from development to operation. This personal connection means you'll always have an experienced professional who understands your requirements and is ready to assist you with any questions or challenges.

After delivery, we continue to help you with a complimentary 3-month support period. During this time, you'll have unlimited access to our expert team for advice, troubleshooting, or guidance — completely free of charge. This gives you the peace of mind that if you need assistance, it would only be an email or phone call away.

Beyond the free support period, our commitment to exceptional service remains. We can offer support with direct access to our engineers for issues or just advice, preventative maintenance visits, and a commitment to ensuring the system remains a positive addition to your ATM equipment.

Training

Whether you want to just use PAMS or to configure it to add more equipment to be monitored, we offer a training course to suit your needs:

ATC User Training

Equip your Air Traffic Controllers with the knowledge to use PAMS confidently and effectively in daily operations.

Maintainer Training

Give your maintenance engineers the skills to manage, monitor and support the PAMS system day-to-day.

Developer Training

Enable your team to configure and extend PAMS to meet evolving operational requirements.

Refresher Courses

Keep your team up to date with the latest features and best practices through regular refresher training.

Expert Assistance

Telephone and Email Support

Our engineers are available to provide unlimited direct support during service hours (09:00 to 17:00, Monday to Friday, excluding UK public holidays and the holiday period between December 25th and January 1st).

24/7 Availability

For critical systems, we can offer service availability around the clock to ensure uninterrupted support whenever you need it.

Priority Response

We guarantee a swift, prioritised response to any issues or requests for assistance.

Over the last 10 years 99.2% of customers rated our support as Good, Very Good, or Excellent.

System Maintenance

Annual Preventative Visits

Our team will perform annual preventative maintenance to service your equipment, check for potential issues, and ensure optimal system performance.

System Imaging and Configuration Backup

We'll create and securely store a full image of your system, as well as a copy of the configuration, for quick recovery if needed.