Some PAMS users...
We understand that when you rely on a PAMS for the efficient running of your operation you need fast resolution of any problems that occur and our technical support reflects this.
Whilst modern industrial computer systems are very reliable, their complexity and the harsh environments in which they work will inevitably lead to failures. Though the cost of the actual repair may be low, the true cost lies in terms of lost productivity which can be extremely high.
PAMS are designed to be intuitive and easy to use so that users can take 'ownership' of the system. However training is important to smooth implementation and to ensure that your staff are gaining the most benefit from your system.
PAMS are supplied to an agreed functional design specification - fully customised and ready to use. This ensures that the customer knows exactly what they are getting and what to expect from their system.
To ensure smooth implementation an experienced project engineer is responsible from start to finish giving you a consistent and reliable point of contact. The project engineer oversees all aspects of implementation. This includes..